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  • Undercover Boss Herschend Family Entertainment (Season 1, Episode 7)
  • TV-PG
    TV Episode | 42 min | Reality-TV

Undercover Boss

Herschend Family Entertainment (Season 1, Episode 7)
TV-PG
TV Episode | 42 min | Reality-TV
Joel Manby is a former big cat in the auto industry who has settled down into the wholesome and fulfilling job as CEO of Herschend Family Entertainment. He'll give up his executive office and expensive account to work on the front lines of...See moreJoel Manby is a former big cat in the auto industry who has settled down into the wholesome and fulfilling job as CEO of Herschend Family Entertainment. He'll give up his executive office and expensive account to work on the front lines of his own company. By going undercover, Joel hopes to get a closer look at how the recession is affecting his employees and to really see how it is to work on the front lines. Joel travels to Stone Mountain, GA for this first job. Joel's boss for the day is Captain Howard, a duck boat driver and entertainer at the Ride the Ducks attraction. Here, Joel sees what a great entertainer Howard is and is pleased to see he's making so many kids and families happy at the park. Joel realizes that other tours from other areas should see Howard's tour and vice versa; he thinks the other Ride the Ducks operations could learn a lot from one another. The next day Joel heads to Silver Dollar City in Branson, MO. Here, Joel meets a young man who is extremely enthusiastic and dedicated to his job in customer service. They start out working the front gates and the stroller booth, then head to lunch. In the break room, Joel learns Albert's passion is theme parks and designs roller coasters in his spare time. Albert wants to go to school but can't afford it if he's not working, but when he is working he often doesn't have time for school. Joel is extremely impressed with Albert's drive and dedication, and even sees a little bit of himself in Albert. Joel's journey continues at Silver Dollar City at 3:30 in the morning. He's up and ready to work washing the streets of Silver Dollar City with Richard. Joel struggles with the job and Richard critiques his work along the way, determined to get the park clean. While working, Joel and Richard talk about their lives and find out they've both adopted children. Richard also shares that he lost his house in a flood a few years ago and is still trying to rebuild his home. Joel is inspired by Richard's persevera Written by Anonymous See less
Read more: Plot summary
Writers
Stephen Lambert (creator) | Daniel Young
Producers
Alan Bloom (as Alan J. Bloom) | Alexa Danner | Brian Krinsky | A.J. Morales & 6 more
Casting Directors
Michelle Mock-Falcon | Beverley Self
See all filmmakers & crew (216)
Status
Edit Released
Updated Mar 28, 2010
Release date
Mar 28, 2010 (United States)
Awards
Series awards
Won 2 Primetime Emmy Awards. Another 9 wins & 14 nominations

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Cast

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3 cast members
Name Known for
Mark Keller's primary photo
Mark Keller
Self - Announcer (voice) Self - Announcer (voice)   See fewer
Film Noir (2007)
Joel Manby's primary photo
Joel Manby
Self - Undercover Boss (as John Briggs) Self - Undercover Boss (as John Briggs)   See fewer
Cavuto on Business (2000)
Mica Smith's primary photo
Mica Smith
Self Self   See fewer
Undercover Boss (2010)
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